Question
How can I contact you?
Answer

You can contact us by using the contact form or by sending a direct message via our instagram (@studiotuut).

Question
Where can I find your products?
Answer

Our products are available on our website or at these locations: 

The mini saj kit in stainless steel:
⁃ Beit Kanz, Sursock, Lebanon
⁃ Sursock museum store, Sursock, Lebanon
⁃ The good thymes concept store, Sassine, Lebanon
⁃ Le ouf, Sodeco, Lebanon
⁃ Convivio, Antelias, Lebanon
⁃ IRAP acceuil, Biyada, Lebanon
⁃ Galeries Lafayette, Dubai mall, UAE

The mini saj kit in carbon steel:
⁃ Convivio, Antelias, Lebanon

The mini karake:
⁃ Orient 499, Clémenceau, Lebanon
⁃ The good thymes concept store, Sassine, Lebanon
⁃ Convivio, Antelias, Lebanon

Question
How can I track my order?
Answer

For international shipping, kindly check your email for the DHL tracking number sent after you purchased your order. Once you’ve found it, you can refer to the DHL tracking system found on their website.

For delivery in Lebanon, kindly send us a message from our website or direct message on instagram with your inquiry along with the following order details: full name, ordered items, phone number and email. We will get back to you as soon as we have an answer from the delivery company.

Question
Where are your products manufactured?
Answer

All our products are manufactured in Lebanon. We take pride in supporting local artisans, ateliers and factories.

Question
How much time should shipping or delivery take? What are your rates?
Answer

For international shipping, it usually takes around 7 business days after pickup. (Rate depends on your location)

For local delivery, we have several options:


  • Regular delivery takes 3 to 5 business days after pickup, 3$
  • 
Express delivery takes 1 to 2 business days after pickup, 10$

Question
Do you offer design services?
Answer
Yes! If you have a design project in mind we do offer product design services.
For more information please send your inquiry using our contact form.
Question
Do you offer wholesale pricing?
Answer

Yes we do! For more information please send us a message from website contact form.

Question
What is your return and exchange policy?
Answer

If an item is damaged, lost, or stolen during shipping or delivery, we do not offer refunds, exchanges, or accept returns.

If an item was damaged before shipping or delivery, we will send a replacement.

If an order has a missing item, we will ship the missing item to you at no additional cost.